Customer Retention Manager

At Ancient Gaming, we lead the way in innovation within the iGaming software industry. As pioneers, we are constantly pushing the boundaries of what's possible, setting new standards with engaging software and transformative experiences. Our products are designed to captivate a high-spending, forward-thinking generation eager to reshape the future of gaming.

Founded in Malta in 2018, Ancient Gaming has rapidly grown into a global entity, with a team of over 100 skilled professionals spanning more than 30 countries. Embracing a remote-first model, we continue to drive advancements in the gaming landscape.

⚡ Your Mission as Customer Retention Manager:

We are seeking a data-driven and execution-focused Retention Manager to drive player engagement and loyalty across our industry-leading brands. The ideal candidate will combine analytical thinking with tactical execution to deliver measurable retention results, implementing sophisticated lifecycle marketing strategies that keep our players actively engaged with our innovative gaming experiences.

You will be working on:

• CSGORoll — the world’s #1 skin gaming site. A community social gaming platform specifically designed for CS2 players, featuring unique in-house custom-built games, such as Roulette, Crash, Unboxing, and PVP.

• HypeDrop — a leading gamified shopping platform, where over 500,000 users experience the excitement of real-time mystery box openings, box battles, and customizable deals. Since 2018, HypeDrop has sold over 150 million boxes, revolutionizing the way people shop and win.

You will:

• Execute comprehensive retention strategies and lifecycle programs across player segments.

• Build and deliver targeted retention campaigns through Optimove across multiple channels.

• Design and implement VIP engagement initiatives to maximize player lifetime value.

• Create and optimize reactivation campaigns for dormant players.

• Track, analyze, and report on retention metrics and player behavior.

• Implement A/B testing and performance optimization strategies.

• Monitor campaign effectiveness and identify optimization opportunities.

• Present results and recommendations to stakeholders.

• Contribute to retention strategy development based on data insights.

• Collaborate with cross-functional teams to align retention initiatives with broader company objectives.

You will excel in this role if you possess:

• 3+ years of experience in retention marketing or CRM.

• iGaming industry experience.

• Experience with marketing automation platforms (Optimove experience is a plus).

• Strong analytical skills with a data-driven mindset.

• Basic SQL knowledge or willingness to learn.

• Proven track record in campaign execution and optimization.

• Strong communication and presentation skills.

• Self-motivated with excellent problem-solving abilities.

• Proactive and resourceful approach to challenges.

• Results-driven mindset with focus on meeting retention targets.

😎 What do we offer to you?

• Work-from-Anywhere Policy: As a remote-first organization, you have the opportunity to work from any location globally. Our flexibility policy empowers you to tailor your location and workday to support your personal needs, while still promoting effective collaboration with your colleagues.

• Annual Team-Building Event: Each year, we select a destination for our team-building event to collectively celebrate our achievements and strengthen our team bonds.

• Home Office Equipment Budget: We provide a dedicated budget to acquire all necessary equipment to set up an efficient and comfortable home office environment.

• Learning and Development Budget: We invest in your professional growth by offering a budget for skill development and continuous learning, including full access to Udemy.

• Spill Mental Health Service: Our Spill Mental Health Service offers comprehensive counseling support to any employee in need, ensuring your well-being is prioritized.

• Company Culture: We are an innovative and fast-moving company where your development will only be limited by your own potential.

This post details our vision for the ideal candidate and highlights the potential for growth within this role. If you’re an 80% fit and excited about the position, we encourage you to apply. Ancient Gaming is an equal opportunity employer. All applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.